When do I require flight clearance from the medical service of Austrian Airlines?
- After serious operations
- In the first few weeks after a serious disease has appeared
- For passengers being transported on board in a lying position
- For passengers who require additional oxygen or other medical devices on board
- If passengers are travelling in order to undergo medical treatment
If you fall into one of these categories, please be sure to write to our Special Cases Desk at specialcases@austrian.com or send us a fax on
+43 (0) 5-1766-51043.
You will need the medical information form as the basis for your flight clearance.
This consists of two sections:
Part 1 This is to be filled out by yourself and the office processing the booking
Part 2 This is to be filled out by the doctor responsible for your treatment
When do we have to refuse to transport a sick person by air?
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If it is reasonable to expect medical complications to arise for a diseased person during the flight due to their poor general state of health.
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If the passenger would require medical attention, and this is not possible.
- If the doctor treating the condition refuses to provide information of any kind about the disease.
- If there is a possibility of infectious diseases being transmitted to other passengers.