We ask that passengers recovering from

• operations
• serious illnesses/medical conditions
• hospital stays

seek medical advice before boarding a flight. In case of doubt, please write to the Special Cases Desk on:

Fax no.: +43 (0)5-1766-51043 or

E-mail: specialcases@austrian.com

• After serious operations
• In the first few weeks after a serious disease has appeared
• For passengers being transported on board in a lying position
• For passengers who require additional oxygen or other medical devices on board
• If passengers are travelling in order to undergo medical treatment 

If you fall into one of these categories, please be sure to write to our Special Cases Desk at specialcases@austrian.com or send us a fax on
+43 (0) 5-1766-51043.

You will need the medical information form as the basis for your flight clearance.
This consists of two sections:

Part 1 This is to be filled out by yourself and the office processing the booking
Part 2 This is to be filled out by the doctor responsible for your treatment

When do we have to refuse to transport a sick person by air?

• If it is reasonable to expect medical complications to arise for a diseased person during the flight due to their poor general state of health.
• If the passenger would require medical attention, and this is not possible.
• If the doctor treating the condition refuses to provide information of any kind about the disease.
• If there is a possibility of infectious diseases being transmitted to other passengers.

The following do not require medical clearance:

• Guests with a disability that has been unchanged since birth or for an extended period of time.
• Guests assigned a wheelchair due to damage to the skeletal and musculoskeletal system (inflammatory or degenerative) suffered as a result of disease (e.g. MS, brittle-bone disease). For further details, see Disabled Access to flights.
• Guests with mild forms of chronic obstructive bronchitis and asthma, which
  - do not cause seizures, and
  - are being successfully treated with the patient’s own medication,
  and when the doctor responsible for treatment of the condition does not feel it is necessary for you to receive oxygen during the flight,
  
• Guests who have suffered a heart attack several weeks previously without any additional complications, provided that the cardiologist responsible for treatment of the condition has no concerns.