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Book well in advance
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It's important that you book your flight well in advance, i.e. at least 48 hours before departure, and tell us exactly what your needs are.
Why?
- It allows us to put together a service package carefully tailored to your individual needs.
- Because the number of unaccompanied passengers with restricted mobility permitted on each flight is limited for safety reasons. - Because passengers with physical and/or sensory disabilities are not allowed to sit next to emergency exits for safety reasons.
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Tell us exactly what you need
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Please don't forget to inform us of your needs:
- When booking by telephone, please notify our agent of your requirements.
- When booking by Internet you can request the required service online using the "Services for Passengers with Disabilities" form.
- After booking you can always notify our Special Cases Desk of your needs:
Fax no.: +43 (0)5-1766-51043
E-mail: specialcases@austrian.com
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Do you have restricted mobility?
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If you have a chronic illness or disability, you do not need to present a doctor's certificate.
However, if you would like to request special assistance, please click here.
You will need to be accompanied if you are unable to meet your own needs independently (e.g. when going to the toilet during the flight).
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Travelling with your own wheelchair
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Are you travelling with your own wheelchair, or would you like us to provide one for you?
If you are travelling with your own wheelchair, please notify us of its size and weight and any special features (e.g. folding/non-folding, sport/electric wheelchair).
Electric wheelchairs
If you are travelling with a battery-driven wheelchair, please notify us of the type of battery:
- Leak-proof batteries (gel and dry batteries) can remain in the wheelchair, but you or your travel companion must secure and disconnect the battery and isolate the poles before boarding the aircraft.
- For safety reasons, special packaging criteria apply to wet battery-driven wheelchairs, so the transportation of these must be cleared in advance with the Special Cases Desk: specialcases@austrian.com.
The transport of up to two pieces of mobility equipment (wheelchair, crutches, other mobility aids) per person with reduced mobility is free of charge on Austrian Airlines flights, subject to the following conditions:
- 48 hours advance notification;
- electric wheelchairs must comply with the applicable dangerous goods legislation;
- there must be enough space for the mobility aid in the cargo hold of the aircraft.
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Degree of restricted mobility
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Please let us know the extent to which your mobility is restricted.
There are three internationally recognised wheelchair categories to help you classify your degree of disability:
- WCHR – Wheelchair Ramp
Guest only requires wheelchair to cover longer distances; able to climb stairs independently.
- WCHS – Wheelchair Steps
Guest not able to climb stairs but can cover short distances on foot.
- WCHC – Wheelchair Cabin seat
Guest requires wheelchair at all times, unable to move around the cabin without help from another person – own wheelchair carried with him/her at all times.
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Assistance dogs in the passenger cabin
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Assistance dogs are carried free of charge on Austrian Airlines flights and may travel with you in the cabin. Assistance dogs must be kept on a lead. Documentation showing that your dog has been officially trained and certified must be presented at check-in.
Please notify us well in advance if you wish to travel with your assistance dog as the number of animals allowed in the cabin is limited.
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Passengers with impaired sensory perception
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There are no restrictions applicable to hearing impaired and partially sighted passengers on Austrian Airlines flights. You do not require a doctor's certificate.
An assistance service for blind and partially sighted passengers is provided free of charge. If you require assistance at the airport, please ask one of our ground staff.
Blind passengers may transport their guide dog free of charge in the passenger cabin.
If you are deaf and blind, you will need to be accompanied during the flight.
Hearing impaired/deaf passengers
Please notify us of your disability when you make your booking so we can pass on the relevant information, especially to our cabin crew on board the aircraft.
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Choice of seat
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On Austrian Airlines flights, passengers with restricted mobility or impaired sensory perception can choose between an aisle seat or a window seat in the respective booking class.
The exception to this are emergency exit rows and/or seats that may not be given to passengers with physical and/or sensory disabilities for safety reasons.
Our Fleet
Further Medical Questions
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