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From the terminal building to the aircraft
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Each airport provides different transport facilities for passengers with reduced mobility, depending on the local circumstances. You may have to change wheelchairs when transferring from the terminal building to the aircraft itself.
Please mind that level entry boarding/deplaning might not be available at all airports we are operating to.
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Hand baggage
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We recommend that you keep your hand baggage as light as possible so you can transport it yourself. Your hand baggage may not be larger than 55x40x23 cm or weigh more than 8 kg.
Do you have to take any medication during the flight? If so, please make sure that you carry it with you in your hand baggage - and please observe the hand baggage regulations.
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Choice of seat
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If you are restricted in mobility or impaired in sensory perception you have seatchoice to the highest extend as possible, for flight safety reasons it might be restricted in defined rows (e.g. emergency exits).
Some of the aisle seats on our aircraft are equipped with moveable armrests for your comfort. Ask for these special seats at time of booking!
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Disabled facilities on board
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Our longhaul fleet of Boeing 777, Boeing 767 and Airbus aircraft are equipped with disabled accessible lavatories.
As a standard, an on-board wheelchair is available on our Boeing 777 and Boeing
767 aircraft to help you get to and from the toilet.
Based on your request (48 hours before departure at the latest) we can also offer an on-board wheelchair on Airbus, Boeing 737, F100, F70 and Dash 8-400 fleet.
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Travel companion
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Our cabin crew provides following services:
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assistance in preparation for eating
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assistance with the use of an on-board wheelchair
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assistance to a semi-ambulatory person in moving to/from the lavatory
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assistance in stowing and retrieving carry-on items, mobility aids and
other assistive devices
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effective communication with passengers having vision or hearing impairments
If you need support beyond the services mentioned above you need a travel companion.
Please note: Your travel companion must be at least 18 years of age.
Our Fleet
Hand luggage
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