Avis India chauffeur drive service available in following cities* only.

• Delhi city
• Gurgaon
• Mumbai City Limits
• Navi Mumbai, Vashi
• Thane City

* Excess charges Rs. 25 per Km. will be charged to passenger to Avis directly.

Reservation:

1. Passengers/ agents will make reservation with Austrian Airlines at delrr@austrian.com &  bomrr@austrian.com or through telephone
2. Austrian Airlines will forward the reservations (for Delhi & Mumbai) by email to crs@avis.co.in atleast 12 hours before the arrival/ departure of the flights.
3. Avis reservation desk will confirm reservation within 6 hours of receipt mentioning the reservation confirmation number.
4. Avis will provide a dedicated ‘Reservation desk’ at Delhi to process Austrian Car Requests from Delhi & Mumbai. This Desk will be available on 24 hours basis every day of the week and  manned by professional executives.

Changes:

1. Any changes (cancellations/ additions) of reservations need to be sent atleast 6 Hours prior to the Reporting time of the chauffers.
2. In case of any last minute addition, Austrian Airlines team in Delhi & Mumbai will  call the ‘Reservation Desk’ and subsequently follow it with an email. Avis reserves the right to deny requests for any addition depending on availability.

Car/ Chauffer Details:

1. Car/ chauffeur details will be sent on daily basis 2 Hrs prior to the Reporting time.
2. SMS can also be sent simultaneously to the local team of Austrian Airlines & also to the guests for whom contact numbers have been provided to Reservation Desk.
3. Chauffers may contact passengers for reconfirming the time of pick-up if their contacts have been provided

Estimated time of arrival/ departure:

In case estimated time of arrival/ departure is different than the scheduled time provided to Avis, Austrian Airport Teams will advise Avis Reservation Desk.
 
Process/ Review Meetings:

1. Avis & Austrian Teams will meet before the start to discuss and fine tune above process and change if  found necessary
2. There will be Review Meetings on the 1^st working day of every month at Austrian Airlines Offices to bring up issues/ necessary changes on both sides

Visibility for Austrian Airlines: 

1. Chauffers for arrival pick-ups will carry ‘Paging boards’  with Austrian logo and name of Passenger
2. Austrian Airlines will provide Austrian signage (1.5ft x 1ft) to be placed on the windshield and Austrian In-flight magazines to be placed in the cars used for pick up/ dropping of Austrian Airlines Group passengers

Avis India Contact Details

Reservations
Name - Ms. Shuchi Malhotra
Email – shuchimalhotra@avis.co.in
Mob # - 9958997400
 
Delhi International Airport
Name – Mr. Baba Bikram
Email – bababikram@avis.co.in
Mob # - 9958997422
 
Mumbai International Airport
Name – Mr. Shadab Shaikh
Email – shadabshaikh@avis.co.in
Mob # - 9967867296
 
Duty Execution :
 
Cars will report at the international Airport or the pick up location in case of departures 15 minutes prior to the pick up time. Our chauffeurs will get the Duty Slips signed by the guests once the duty is over. Based on that our Billing team will generate an invoice for submission.
 
Cancellation:
 
All cancellations should be intimated to the Reservation Desk at least 2 Hours prior to the Reporting time. In case a reservation is cancelled within 02 hours of reporting time, Avis will apply Delhi/Mumbai City Transfer charges for such cancellations.
 
Passenger No-Shows:
 
All passenger No-Shows will be charged at 75% of Delhi & Mumbai City Transfer Rates.
 
Billing:
 
Avis proposes to submit the Invoices to Austrian Airlines Delhi/Mumbai office on a Fortnightly basis. Invoices from 1st-15th will be submitted by the 20th of every month & 16-31st will be submitted by 6th of every month.
 
Payments:
 
Austrian Airlines will make the payments of these Invoices within 15 days of Bill Submission; the payments will be made centrally in Mumbai.


Avis Requirements:

Austrian Airlines Delhi Office :

Contact Person for Reservations & Coordination (Name, email & phone/mobile Numbers) :
Mrs Mary Kurian
Mary.kurian@austrian.com
Tel : 2335 0125; 2335 0126
Mobile : 98 101 41562
 
Contact Person for Bill Submission (Name, email & phone/mobile Numbers) :
Mrs Seema Nayyar
Seema.nayyar@austrian.com
Tel : 2371 5903
Mobile : 98 118 42349
 
Contact Person at Austrian Airport Office (Name, email & phone/mobile Numbers) :
 
Duty Manager
Tel : 2565 5522; 2565 4233
Mobile: 98 186 66924
 

 
Austrian Airlines Mumbai Office :
 
Contact Person for Reservations & Coordination (Name, email & phone/mobile Numbers):
Mr Gavin D’Silva
Gavin.dsilva@austrian.com
Tel : 022 2280 1281-4
Mobile : 098 192 98811
 
Contact Person for Bill Submission (Name, email & phone/mobile Numbers)  :
 
Mrs Mohini Poojari
Mohini.poojari@austrian.com
Tel : 022 2280 1272
Mobile: 098 206 92964
 
Contact Person at Austrian Airport Office (Name, email & phone/mobile Numbers) :
 
Mr. H.A: Narayan
Anantha.narayan@austrian.com
Tel 022 268 29909
Mobile: 098 195 62420
 
For Payments:
 
Contact Person at Austrian Mumbai Office (Name, email & phone/mobile Numbers) :
 
Mr. Shajan Pailo Paul
Shajan.pailopaul@austrian .com
Tel: 022 2280 1272
Mobile: 098 195 63977